Quick conversation
A short call or email exchange to understand what is going on, who is on the team and what is starting to feel fragile.
Services
Managed IT support for the whole small-business setup.
Winterhill is designed for founders and existing small businesses that need one engineer-led partner across cloud, hardware, networks, VoIP, security, hosting and ongoing support.
How it works
Three steps from messy to documented.
Whether you have an existing setup that needs taking over, or you are starting fresh as a founder, the shape of the engagement is the same.
Review
A practical look at the existing setup or a fresh-build design for new teams, covering accounts, devices, network, suppliers and risk.
Fix-first plan
A plain-English document with what to fix first, what can wait, what to retire and roughly what it costs.
What Winterhill covers
- IT takeover and documentation for existing businesses.
- Founders package for new teams setting up properly from day one.
- Ongoing support for users, devices, accounts, suppliers and day-to-day issues.
- Cloud and on-prem support: Microsoft 365, Google Workspace, hosting, websites, servers and backups.
- Hardware and software: laptops, setup, licensing, security tools and lifecycle planning.
- Networks and cabling: Wi-Fi, switches, cabinets, patching, site moves and supplier coordination.
- VoIP and business communications: hosted phones, numbers, SIP, mobiles, headsets and connectivity.
- AI, data and governance: acceptable use, approved tooling and tenant-level controls.
Common questions before a first call.
Honest answers up front, in case they save you a meeting.
Is Winterhill a team or just one person?
Winterhill is founder-led, with specialist help brought in where the work calls for it (cabling, fibre installation, larger Wi-Fi rollouts). You will know who is doing what before any work starts.
How does pricing work?
Written down before the work starts. A short scoping conversation, then a fixed quote in plain English with what is included, what is not, and roughly when. No rolling lock-ins, no surprise hours, no published rate card that pretends to fit every team.
How quickly do you reply?
Working hours, normally same day. Out of hours, the next morning. There is no 24/7 desk pretending to be one; for genuinely urgent incidents we will have agreed what that means before it happens.
What if Winterhill is not the right fit?
The first conversation is free and useful either way. If the work is better placed somewhere else, that gets said plainly, often with a pointer to who would suit better.
Do you work outside Bolton, Manchester and Preston?
Across the wider North West, yes, within an honest morning’s drive: Bury, Wigan, Salford, Warrington, Chester and the Lancashire towns along the M61, M6 and M65. Outside that, remote work is fine but on-site visits have to be scheduled around the journey.
How is data handled?
Documentation lives in your tenant, owned by the business, not by Winterhill. Access we hold for support is documented, scoped and removable. Standard UK data-protection practice, written down in the engagement.
Read more
By engagement type and location.
IT takeover
For existing businesses with a setup nobody fully owns.
Founders package
For new teams setting up properly from day one.
AI security & governance
Acceptable use, approved tooling and tenant-level controls.
Voice & UC
Teams Phone, hosted PBX, SIP, contact centre and migration off the PSTN. Winterhill’s deep specialism.
Small business support
Ongoing IT for teams without an IT department.
Startup IT
IT foundations for founders making their first hires.
Cloud platforms
Microsoft 365 and Google Workspace tenant cleanup, admin, sharing review and licensing.
PSTN switch-off audit
For phones and lines facing the 2027 UK switch-off.
IT support Bolton
Local IT help for Bolton founders and small teams.
IT support Manchester
Practical IT support for Manchester small teams.
IT support Preston
IT, VoIP and cloud support for Preston and the wider Lancashire area.
IT support Blackburn
IT, VoIP and cloud support for Blackburn and East Lancashire along the M65.